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Customer FAQs

Solar panel efficiency is graded by the overall light energy that hits those solar panels and current market leading panels are between 21 – 24% efficient. Effective energy use only market leading Tier 1 panels and average efficiency for these is 22-24%

UV rays and light that hits the solar panels is converted into useable energy by way of inverter connected to the property’s consumer unit. Solar panels work in cloudy conditions it is the light that hits solar panels not sunshine.

The UV ray light that the solar panels convert to energy not direct sunshine, however when the sun is out the UV rays are stronger so the production is much higher but solar panels will still produce in murky conditions.

Energy that is not consumed by the property is transferred into the property for the property to use at a later date, as the property demands it. Batteries have different depths of discharge and different efficiency rates; however, it is in the customers interest to store any energy they are not using for use in the evenings and overnight to maximise their savings.

Solar panels have a performance guarantee for 25 years, after 25 years use their performance will typically still be at 80% of install capacity. Battery warranties are typically between 5 – 10 years currently and these are improving as technologies are improving all the time.

There are two main types of solar panels, Monocrystalline and polycrystalline. There is no significant difference in the efficiencies of both types and a very standardised approach to solar panels manufacturing globally. Whereby the efficiencies are at the 22 – 24% range. In terms of battery, they use lithium iron technology, it’s the same batteries as you see in EV’s. Hugely efficient and higher storage capacities than we have ever seen. The drive towards production for EV’s is reducing the manufacturing costs for batteries.

Any energy that you produce and use you will be saving off your energy bills. Any energy that you use and store you will be saving off energy bills later, eg. Of an evening or overnight. Any energy that you cannot use and cannot store because the battery is full you can sell back to the grid for a smart export guarantee. Industry leading rates are currently circa 20p per unit. In addition to that there are a variety of very smart solar compatible tariffs which allow you to force charge and sell energy from your battery to maximise the income you can receive. If you are thinking about getting an EV or have got an EV you are able to charge this extremely efficiently and cheaply using your solar and battery as well as any smart tariffs which will amplify you savings especially when compared to a diesel or petrol vehicle.

All the systems are on industry standard mounting systems, and these are connected to the rafters within your roof. This is standard industry practice globally; all workmanship comes with at least a 2-year warrantee. A full survey is undertaken prior to any installation.

The kit will arrive on the day of installation along with the installation crews, the scaffolding will arrive 1 or 2 days prior to installation and erected. This will be arranged with the customer. The installation team will complete the roof work and the technical work and then mount the invertor and battery in a suitable location which would have been pre agreed with a customer. By the close of play on the day the customer will have a fully working system up and running and a full demonstration will be given to the customer regarding the functionality of the system. As well as being shown the app they are able to monitor the system on to measure system production and performance. A handover pack will then be provided to a customer within 7 days of install which includes all certifications all warranties and next steps.

Solar starts from £3900, solar with a battery starts from £7200. All quotes will be designed with the customer and be suitable to their requirements and their property needs.

Yes, this is an outright purchase, whether you are doing this via finance or via your mortgage it is your system, you own it, you manage it, you maintain it.

25% of heat is omitted through the roof of an uninsulated property and 35% through the walls. Therefore, correct insulation Is the bedrock of making sure your property is as efficient as possible. A poorly insulated home can never achieve the standard of EPC that is needed and is the first step in ensuring energy efficiency. It is also the cheapest and easiest to install.

Cavity wall insulation usually taking less than 4 hours and loft insulation usually taking less than 2 hours and the results are immediate.

Loft insulation starts from £400 and cavity insulation from £700 and the installation is tailored to the specific requirements and square footage of the property.

The biggest energy emitter of a property is through poorly insulated walls and roofs. It is the single, simplest step to ensure energy efficiency within anyone’s property.

No, the cavity wall insulation that Effective use is Therma bead which is designed to safely allow walls to permeate moisture and air and allow the property to breathe. In the past poorly insulated fibre-based products have led to issues such as damp and this is not the case in the industry now. We are actively removing fibre from poorly installed properties and reinstalling Therma Bead to prevent this in the future.

Your loft needs to be clear and empty before any work is to be undertaken, we will not move nor clear a loft to start work. We advise that you do not use your loft for storage in future.

Your loft needs to be clear and empty before any work is to be undertaken, we will not move nor clear a loft to start work. We advise that you do not use your loft for storage in future.

Any further questions? Please contact us

For any further questions please contact us on the below form, one of the team will be back to you shortly.