Post Quote Survey - Effective Home

Thank you for considering a Solar PV system with Effective Home. To help us improve and better meet your needs, we’d love to hear your thoughts on your experience so far. Please take a moment to answer these brief questions.

1. Could you please share the primary reason that influenced your decision not to move forward with the solar PV system proposal from Effective Home? *PriceProduct featuresService qualityNot ready to commitOther

Please specify *

Were you satisfied with how quickly and effectively our team communicated with you during the quotation process? Did we meet your expectations in terms of responsiveness? *Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

How clear and straightforward did you find the information provided about our solar PV systems? Were the details easy to understand and transparent? *Very clearSomewhat clearNeutralSomewhat unclearVery unclear

Did you take the time to explore other solar PV providers before making your decision? *YesNo

If you did compare other providers, how would you say Effective Home’s pricing measured up? *Much betterSlightly betterAbout the sameSlightly worseMuch worse

If price was a crucial factor in your decision, could you specify how much less the alternative quote was compared to ours? *£1,000 less£2,000 less£3,000 less£4,000 less£5,000 or more

Are you still in the market for a solar PV system? Is it something you’re actively considering for the near future? *YesNo

If you're still interested, when do you anticipate deciding to purchase a Solar PV system? *Within one monthWithin the next three monthsWithin 3-6 months6 months or more

Looking ahead, what will be the most crucial factor when deciding which solar PV provider to choose? Is it primarily the price, product features, customer service, or brand reputation? *PriceProduct FeaturesCustomer serviceBrand reputationOther

If you are still considering solar PV in the future, how likely are you to give Effective Home another look? Could you see yourself revisiting our offer? *Very likelyLikelyNeutralUnlikelyVery unlikely

Overall, how would you rate your experience with Effective Home so far? Have we met or exceeded your expectations, or is there room for improvement? *ExcellentGoodAveragePoorVery poor

Lastly, is there any additional feedback you would like to provide that could help us improve our services or better meet your needs? We'd love to hear any suggestions or insights you may have.

We appreciate your time and feedback